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Post by stocko on Jun 24, 2004 12:57:50 GMT 1
ukg's day in work lasted about 2 hrs! haha
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Post by Nation on Jun 24, 2004 13:32:22 GMT 1
but he still probably managed to do more work in those two hours than you and me combined, micko.
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Post by stocko on Jun 24, 2004 14:22:34 GMT 1
hell no, i am the glue that holds this place together!
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Post by Nation on Jun 25, 2004 10:40:40 GMT 1
i would have said stubborn understains myself.
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Post by stocko on Jun 25, 2004 11:07:14 GMT 1
same horse, different jockey! ;D
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Post by Nation on Jun 25, 2004 13:20:41 GMT 1
what? like seabiscuit?
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Post by stocko on Jun 25, 2004 13:25:06 GMT 1
no, red rum!
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Post by Nation on Jun 25, 2004 17:13:04 GMT 1
ah glue!
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Post by Gormy on Jun 25, 2004 19:52:50 GMT 1
what you all on about? i am the backbone of this place. they alll call at night...i answer them all therefore i am telewest personified
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Post by Nation on Jul 16, 2004 12:33:12 GMT 1
well two things have made me feel the need to vent my spleen.
1/ a few weeks ago me and my heavily pregnant missus went to catch a train. there was no-one at the ticket office so we boarded the train, went two stops, disembarked and went towards the exit of the station. at the exit we were greeted by 3 ticket officers who asked us for our tickets. we explained. they then told us to "stop lying and tell us the truth." that knocked me back a bit but then i started to get annoyed. they seperated us, 2 of them took her into a corner and started asking her questions, and the little git of the trio started to interview me. he said that i had broken the law getting on a train without a ticket yahdeeyahdeeyah. four times i explained and four times i offered to pay the £1.35 fare for the pair of us. he did not reply to that. we gave our names and addresses, which they automatically accused us of faking, and were made to sign statements and told "you'll be hearing from us" fast forward to this week we receive a letter from the legal department of merseytravel saying that we are being taken to court for avoidance of travel fare. if we plead guilty then it will get processed and we will be fined, court costs alone will be £150-if we plead not guilty then a court date will be set and we will have to provide witnesses and evidence, which will be quite hard considering they backed us into a corner. but one thing that seems to point in our favour (well my girlfriend's) is that the statement she has signed seems to have been altered after she had signed it. i don't know if that will count for much. so we feel either way we are going to get shafted, so we've worked out a plan were she pleads not guilty and i plead guilty and add mitigating circumstances and see where that gets us.
2/ then the next day after that, we go to choices (video shop) to get school of rock out on dvd. we get the dvd box and head up to the counter. at the counter the guy takes our membership number and says that the account has been frozen. we ask why. he replies that its because we've had so many late returns (5 over 4 years) and that the account is a disgrace. we then say that we've had this problem before where we have been told we have got videos and dvds out when we haven't. when we've challenged anyone they have taken them off the system for us. he then turned around to us and say "you're lying! now you're being dishonest!" i turn to him and say "no we are not. i have spoken to you personally about this and you have deleted said "rentals" from our account before." he replied "no you haven't. i'm the manager i would remember you and i won't have my staff accused of being thieves. that is slander!" we start to laugh in disbelief. he says "i can assure you it is not a laughing matter. your account has been passed to a debt agency." i say "look, how much do we owe and i'll settle up now." "you don't owe us anything" he scribbles a number on a piece of paper and hands it to us "ring that, that's the debt agency they'll sort you out." my missus asks "well what do i need to say to them? hello my name is rhiain? do i need a reference number?" he just motions us out of the packed store and says "i haven't got time to deal with this. i'm not having my staff accused of thieving!" we turn to him and say "we didn't accuse anyone of stealing." "i think you'll find that you did." "now that's slander. can i have your name please?" he scribbles his first name on a bit of paper. "can i have your full name please?" he scribbles it on the bit of paper and throws it at me. "can i have the number of your head office please?" he says its on the back of the bit of paper he gave me. we leave the store. i look at the bit of paper and the number he gave me was for choices customer service department, not an outside debt agency as he advised and the number for the head office is the number for the store. rhiain rang her mum (who is the account holder) and told her what happened, rhiain's mum goes in and is greeted with abuse as soon as she steps in, he also reiterated that we accused his staff of stealing and that the cctv will have picked it up. we've contacted the customer service department and they are examining the case. when the cctv proves us right, we're going to sue him and the company for slander. normally i wouldn't give two tosses but having some odious little man talk to us like that and the severe lack of people skills let alone customer skills really fecked me off. i mean, if i talked to a customer like that at work, i would be sacked. end of. i don't see why he should be any exception. git.
i'll keep you posted on both.
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Post by Gormy on Jul 16, 2004 21:36:09 GMT 1
jeez nation....you have had nowt but bad luck...it will get better soon
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Post by Nation on Jul 17, 2004 10:43:54 GMT 1
what, when i'm in jail?
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Post by Gormy on Jul 17, 2004 12:48:44 GMT 1
yeah thats excatly what i mean!!
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Post by McKenna on Jul 17, 2004 13:07:03 GMT 1
Work is still driving me crazy
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Post by Gormy on Jul 17, 2004 13:32:02 GMT 1
work always drives you crazy.......have fun while your there..you should have borrowed my Mr-T in your pocket and played it down the fone to customers...it would have been hilarious!
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Post by stocko on Jul 17, 2004 14:17:46 GMT 1
i absolutely hate working in telewest, its a fucking shitbin!
thats all for now
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Post by Gormy on Jul 17, 2004 14:46:56 GMT 1
it could be worse...you could work as a toilet cleaner in the dirtiest toilets in the world
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Post by McKenna on Jul 17, 2004 16:15:55 GMT 1
Only just worse than working here
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Post by Nation on Jul 17, 2004 16:47:11 GMT 1
do you think? i'm not too sure myself.
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Post by Gormy on Jul 17, 2004 17:38:55 GMT 1
nah, its definately worse...just think some of the CSMs may have used that very dirty toilet and you would have to clean their shit up!!
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Post by McKenna on Jul 17, 2004 17:53:44 GMT 1
eugh!!!!!!!
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Post by Gormy on Jul 18, 2004 11:11:51 GMT 1
Sorry I had to use shock tatics on you all...but PULL YOURSELVES TOGETHER!
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Post by McKenna on Jul 18, 2004 11:32:44 GMT 1
OOOH , thats me told
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Post by Gormy on Jul 18, 2004 15:08:09 GMT 1
and if you dont stop whinging, ill send you to bed with no sweeties!
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Post by Cactus on Jul 18, 2004 16:35:20 GMT 1
nah, its definately worse...just think some of the CSMs may have used that very dirty toilet and you would have to clean their shit up!! And there is the rumour that smurf and a large arsed csm were caught doing naughty things in the disabled one by the canteen
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